Terms of Service

FuelSync is a marketplace and software platform that connects verified fuel suppliers, transporters, brokers, runners and end-buyers. We facilitate price discovery, order placement, payment escrow, proof of delivery and dispute resolution. Except where expressly stated, FuelSync is not a party to the sale of fuel — the contract of sale is between the supplier and the buyer.

You must complete the onboarding flow for your role (buyer, supplier, broker, runner, logistics). We verify identity, business registration, tax status, licences and bank details before activating commercial features. You are responsible for the accuracy of every detail submitted.

Buyer-side use of the marketplace is free. Suppliers, brokers, runners and logistics partners pay subscription and per-transaction fees as published on the Pricing page. Fees are exclusive of VAT.

We may revise fees on 30 days' written notice via the platform inbox and email.

Buyer funds are held in a segregated escrow until POD acceptance. We use licensed payment service providers (including Ozow) for collection and disbursement. Wallet balances are not deposits and do not earn interest.

To the maximum extent permitted by law, FuelSync's aggregate liability to you for any claim arising out of these terms is limited to the platform fees paid by you in the three months preceding the event giving rise to the claim. We are not liable for indirect, consequential, or pure economic loss, including loss of profit, production downtime, or reputational damage.

You indemnify FuelSync against any third-party claim arising from your breach of these terms, the Acceptable Use Policy, applicable law, or the contract of sale you enter with a counterparty on the platform.

We may suspend or terminate your account for breach of these terms, the AUP, applicable law, or if required by a regulator or court. You may close your account at any time, subject to settlement of open orders and outstanding fees.

These terms are governed by the laws of the Republic of South Africa. The parties consent to the non-exclusive jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg, for any matter not resolved through the dispute process described in the Returns & Refunds Policy.

We may update these terms from time to time. Material changes are communicated at least 14 days before they take effect. Continued use of the platform after the effective date constitutes acceptance.